Help
Account
How do I delete my account?
Open Profile > Privacy and data > Delete my account, in the app or on the website. Open bookings must be finished or cancelled first. Identity images are deleted 90 days after verification, as described in our privacy policy.
Booking
How does booking work?
Post your trip with pickup, destination, date and passengers. Verified partners send offers. Pick the one you like, pay the confirmation amount in the app, and your booking is confirmed.
How long do I wait for offers?
Most trips get their first offers within minutes. Your request stays open for a time that depends on how soon you travel, and you can extend it once.
Can I book a car for several days or an hourly trip?
Yes. Choose multi-day or hourly when you post the trip. Wedding and event bookings can include several vehicles and a schedule.
Cancellation and refunds
What happens if the driver cancels?
You get a full refund and a 100 Tk credit, and we immediately look for another car for you with urgent priority.
How much do I get back if I cancel?
More than 24 hours before pickup: full refund. 3 to 24 hours: half. Under 3 hours or no-show: no refund. Open the booking to see the exact amount before you confirm the cancellation.
Partners
How do I become a partner?
Open the partner app, verify your NID and licence with a selfie, add your car with its documents and photos, and add a payout account. Approval usually takes one to two working days.
What is the commission and when do I get paid?
The commission is 5% of the trip price. You collect the fare from the customer. If the commission exceeds what the platform owes you, it appears as dues to pay in the app; otherwise the balance is paid out in the weekly payout.
Payments
How much do I pay in the app?
Only a confirmation amount of 500 Tk (or the full price if lower). The rest is paid to the driver at the end of the trip by cash or mobile money.
Which payment methods are accepted?
bKash, Nagad, cards and internet banking through our payment gateway. You never enter card details inside our app screens.
My payment was deducted but the booking is not confirmed.
Do not pay again. We reconcile with the gateway automatically; if the payment arrived, your booking confirms within a few minutes. If not, open the booking and tap Get help and we will refund you.
Safety
How do you verify drivers and cars?
Every partner passes national ID and driving licence checks with a live selfie. Every car is checked for registration, fitness, tax token and photos before it can bid.
What if I feel unsafe during a trip?
Press and hold the SOS button. We alert our team and your emergency contacts with your live location. You can also share your trip with family from the trip screen.
Why can’t I see the driver’s phone number?
To protect both sides, numbers stay private. Use in-app chat and calls; they work without revealing anyone’s number.